FAQs
We work with you from planning to completion, ensuring your special occasions are seamless, hassle-free and memorable. We invite you to reach out if you have further questions or require personalised service.
Pillow & Pine FAQs
Will you deliver to my event location?
Yes. Pillow & Pine travels across Western Australia for delivery and set up of our glamping tents, whether in big city Perth or the farthest reaching rural corners. Additional charges and booking minimums may apply for some destinations.
Do you offer set up for large-scale events, festivals and corporate retreats?
Yes. We offer set up and delivery of your entire glamping village, from personal touches at the check-in desk to luxurious hotel-inspired interiors. Contact us for additional extras.
Do you offer services for small groups, families and couples?
Yes. We offer both large- and small-scale event services, whether setting up a special night in your backyard or hosting an intimate picnic for someone special. We proudly serve all event types.
Do you offer wedding accommodation?
Yes. We deliver our glamping tents to your chosen venue or location to set up a dreamy and comfortable wedding village that brings your loved ones together under the stars.
Will you pack down after the event?
Yes. We will arrive after your event to pack-down and collect.
Can you help me with styling?
Yes. Many of our services include styling and set-up as standard, while others offer a range of styles, decorations and themes to choose from.
How do I book?
Picnics and teepees can be booked directly online. To book glamping, start by downloading our glamping packages.
When do you require full payment?
For picnics, teepees and bookings with 1 glamping tent, we require full payment 14 days prior to your booking date.
For group, wedding and festival glamping bookings with more than 2 tents, we require a 25% deposit to confirm your booking — followed by three follow-up invoices due 3 months, 2 months and 1 month before the event.
Can you work with me to create something custom?
Yes. While our existing packages and services are designed to make event planning easy, we welcome your requests for personalised details and custom ideas.
Is Pillow & Pine related to Totem Glamping or Moon & Star Events?
Yes! We brought together two beloved local events businesses (Totem Glamping and Moon & Star Events) to create Pillow & Pine. Though we are a new business in name, we have already dedicated decades to helping Western Australians mark milestones and make memories.
Glamping FAQs
How much space does each glamping tent need?
Our glamping tents are available in sizes 4m x 4m, 5m x 5m and 6m x 6m. Note that each tent requires one extra square metre of space on firm ground so it can be pegged down.
- Allow 5m x 5m for our 4m tents (fits up to 4 people).
- Allow 6m x 6m for our 5m tents (fits up to 6 people).
- Allow 7m x 7m for our 6m tents. (fits up to 8 people).
Do your glamping tents include mattresses, linens and furniture?
Yes. Our glamping tent packages include mattresses, linens, decorations, cosy throws, and thoughtful amenities like battery lanterns and water bottles. We generally offer queen size mattresses styled with crisp hotel linens and plush pillows.
Can we set up a glamping tent in a caravan park or campsite?
Absolutely! Our glamping tents are perfect for camping. Please be sure to book directly through the caravan park or campsite before inquiring about booking your glamping tent. Site fees and communication with the campsite will remain your responsibility.
Can we set up a glamping tent in a public park or beach?
Yes, this is an incredible way to experience the outdoors — but please be sure to contact the local council to book a spot. Inform them you will require a 6m x 6m space on firm ground for a 5m x 5m bell tent with pegs. Local councils may charge bond or site fees.
What is a glamping village?
When you host many attendees in multiple glamping tents, we arrange your set-up into a glamping village, which comes complete with meaningful extras including a check-in desk, village map, and outdoor chairs and tables for lounging.
Are the tents waterproof?
Yes. Our bell tents are completely waterproof and available year round.
Do you allow food and drink in the tent?
Of course! We want you to be comfortable and feel at home in our tents. We encourage you to use caution with items that may spill or stain, such as red wine.
Is there a booking fee, bond or deposit for glamping?
Yes. We require a $100 bond payment per bell tent to secure your glamping tent booking. When the items and tents are returned in the same condition, your bond payment will be refunded within 7 days of your pack-down date.
Do I have to book a minimum number of nights?
Locals can generally book without a minimum number of nights. However, please note there is a 2-night minimum on long weekends and for destinations located more than 110 km from O’Connor, 6163.
What is your cancellation policy when booking 1 glamping tent?
If you cancel your booking within 14 days of the booking date, your booking fee will be forfeited. If you cancel your booking within 10 days of your booking date, the full payment, including deposit, will be forfeited. However, we are happy to work with you to reschedule your booking where possible to avoid full payment being forfeited.
What is your cancellation policy when booking 2 or more glamping tents?
For group, wedding and festival glamping, we offer refunds if your request is more than 3 months prior to the event date. Cancellations after this date are not eligible for refund. However, in the case of cancellation less than 3 months prior to the event, we will issue a credit note equivalent to the full amount paid. This credit note will remain valid for one year and can be extended for one additional year upon request. To extend the credit note, your request must be received in writing more than 3 months before the credit note expires.
Picnics FAQs
Can picnics be set up in a park or public area?
Yes, we can set up picnics in any locale or amongst any beautiful, natural backdrop. Please be sure to check with the local council for large group bookings or to secure a particular spot.
What happens if we arrive late to our picnic booking?
We have a 15-minute grace period for all picnic bookings. If you have not arrived within 15 minutes of your booking time, we must pack up your picnic to ensure nothing is left unattended and follow-up bookings continue to run smoothly. This will be considered a late cancellation and full payment will be forfeited.
Where do you travel to?
We set up our picnics anywhere across Western Australia. For destinations more than 15 km from O’Connor, 6163, travel fees will apply.
What happens if it rains?
If it rains on your booking date, we’ll get creative! Before resorting to cancellation, we’ll explore options for moving your picnic to indoor or undercover areas — even someone’s lounge room. We encourage you to roll with the punches and enjoy the dry option; your picnic will be just as romantic and enjoyable as you had planned.
Do picnic bookings require a deposit?
Yes. We require a $50 deposit to secure your booking date. The deposit payment will be applied to your booking invoice. Please note we will invoice separately for damaged or missing items.
What is your cancellation policy?
If you cancel your booking within 14 days of the booking date, your booking fee will be forfeited. If you cancel your booking within 10 days of your booking date, the full payment, including deposit, will be forfeited. However, we are happy to work with you to reschedule your booking where possible to avoid full payment being forfeited.
What is the minimum number of guests?
We require a minimum of 4 guests for all picnic bookings.
Teepees FAQs
How big is each teepee?
Our teepees are 95x95x130cm — the perfect size for a single mattress.
Do teepees come with mattresses?
Yes, mattresses are included with each teepee.
How big are the single mattresses?
When inflated, the dimensions of the mattresses are 185cm length, 22cm height, 76cm width. They are as lengthy as a standard single mattress, but slightly more narrow.
Are teepees suitable for kids or adults?
Both! From kids’ birthdays to bachelorette parties, our sleepover teepee parties are a fun way to gather people. The included mattresses are as lengthy as a standard single mattress, making them suitable for both adults and children.
Which ages do you cater for?
We recommend ages 8 and above for our teepees.
Can teepees be set up outside?
Not typically. Most teepees are set up in lounge rooms. We require cover for our teepees as they are not entirely weather-proof. However, we can explore creative indoor-outdoor options such as setting up under an alfresco area or balcony.
Is there a minimum number of teepees per booking?
Yes. We require a minimum of 4 teepees per booking.
Where do you travel to?
We set up our teepees anywhere across Western Australia. Please note that delivery fees apply to teepee bookings.
Do I have to book a minimum number of nights?
Locals can generally book without a minimum number of nights. However, please note there is a 2-night minimum on long weekends and for destinations located more than 80 km from O’Connor, 6163.
Do teepee bookings require a deposit?
Yes. We require a $50 deposit to secure your booking date. The deposit payment will be applied to your booking invoice. Please note we will invoice separately for damaged or missing items.
What is your cancellation policy?
If you cancel your booking within 14 days of the booking date, your booking fee will be forfeited. If you cancel your booking within 10 days of your booking date, the full payment, including deposit, will be forfeited. However, we are happy to work with you to reschedule your booking where possible to avoid full payment being forfeited.